Support Order Management
How long does it take to produce my order?
Details on production times
Dreamship collaborates with a diverse network of production partners across the United States & several other countries in the world, enabling us to effectively scale production volumes and meet the dynamic demands of the market. As a result, our production process is optimized to ensure efficient and timely product manufacturing.
For the majority of our products, the production time typically ranges from 1 to 3 business days. However, for less popular products that experience lower demand, we kindly request allowing for a production time of 1 to 4 business days.
To provide transparency and aid in your planning process, Dreamship offers a production times statistic feature in the Dreamship dashboard. This feature allows you to track the average production time of all products over the past 7 days. By leveraging this information, you can make informed decisions and effectively plan your operations.
Our commitment to transparency and efficient production practices ensures that you are well-informed and empowered to streamline your workflow effectively.
To help you better monitor order production, we would like to inform you on three states of production:
Normal: production is as usual and production times follow Dreamship estimates. Production time starts when your order has been accepted by Dreamship.
Minor delays: due to minor external incidents (QC issue, stock shortage, etc.), our production partners might experience minor production time delays (the production time might be extended to 3-5 business days).
Major delays: due to major external incidents, our production partners might experience major production time delays (the production time might be extended to 5-10 business days).
The production status summary is also available in Dreamship dashboard for your quick view.
If you are experiencing unusual delays, please leave a message to Dreamship support team in our livechat, our team will review the issue & provide you with prompt assistance.