Support Order Management
How to pay your orders on Dreamship app
When an order is placed on the Dreamship app, we will automatically charge the order after 1 hour of being submitted. We accept all major credit cards, PayPal and Payoneer.
How to set up your billing?
You can add or update your payment method in the Billing section at any time.
Please go to Settings > Billing to see available payment options there:
Credit card and PayPal transactions will incur a 3% + $0.30 processor fee per transaction.
Payoneer transactions will NOT incur processor fees.
Account Balance: you can top up your balance by transferring money (at least $1000/transaction) to Dreamship’s PayPal/Payoneer account at: [email protected].
Please fill out the transaction note as following: “Fulfillment - Your email user” so that Dreamship can capture your transaction.
Kindly note that:
If you top up your balance by PayPal, we only accept transactions processed with PayPal Mass Payment service. Any transaction processed with Friends & Family one will be refunded by Dreamship.
You should top up before 6 PM (GMT+7) so that your amount will be added at 0:00 AM the next business day.
Dreamship will only attempt to charge from your account balance. If your effective balance is $0 then Dreamship will NOT charge any linked payment methods unless you turn on Automatic billing.
Turn it OFF if you are currently making advance deposits to Dreamship (Account balance) and don't want to pay with other linked payment methods.
Turn it ON if you want to use PayPal, Credit Card or Payoneer to pay your order.
Rejected: Payment Required - What to do?
If your orders failed to charge despite of having added billing options, please do as following:
Go to Billing section to check if any billing option is invalid (Zero account balance, invalid PayPal/Payoneer/Credit Card)
You can either set these as valid or remove then re-add them to the billing.
Our system will automatically attempt to charge your orders once per hour. Therefore, as long as your billing options are valid, there is no manual actions needed.