Support Order Management
Instructions for creating a ticket on Dreamship
You have an order issue? Create a ticket then we will take care of it!
When to create a Ticket?
Please submit a ticket when having one of the following issues:
Received wrong item (wrong design, size, color, etc.)
Quality issue (blurry printing, faded printing, etc.)
Damaged Item (torn, broken, etc.)
Missing item (received the package but one or multiple items is missing)
Delivery issue (lost in transit, returned to sender, etc.)
Defective item while in warranty (cannot turn on, do not work properly, do not charge anymore, etc.)
How to create Ticket on Dreamship
Step 1: Open Dreamship app > Orders > Order ID
Step 2: Order > Fulfillment section > Create Ticket on the item related to the issue.
(Note: Please create ticket for the right item)
Step 3: Fill in required fields > Submit Ticket
Review Ticket: Actions > View Ticket. The issue status will be shown in the searching result when you search the order.
To manage tickets, you can choose the filter ‘Issue Status’ to see statuses of all orders.
Ticket Response from Dreamship
After being submitted, the ticket will be reviewed by Dreamship team and responded via email within 24 hours since submitted.
Any further required information or further discussion about the ticket should be sent via email.
The ticket response will be sent to the email address of the account user that created the ticket.
Please contact our team via live chat or at [email protected] for further support.