Support Order Management
How long does it take for my order to ship?
Details on shipping times
Our production partners, located throughout the United States, offer multiple shipping services from a large network of carrier companies. Shipping times are given per item and are always best estimates. Shipping times are available in our product catalogue page in Dreamship app.
Though we do not guarantee exact shipping times, we will make sure to assist you if you are experiencing unusual delays.
With Two-day Shipping, tracking stops updating over 4 business days or orders are not delivered after 6 working days from the date of shipment.
With Express Shipping, tracking stops updating over 6 business days or orders are not delivered after 10 working days from the date of shipment.
With Ground Shipping, tracking stops updating over 8 business days or orders are not delivered after 10 working days from the date of shipment.
In the form of Economy Shipping, tracking stops updating for more than 10 working days or the order is not delivered after 14 working days from the date of shipment.
For addresses outside the US and International,
Tracking stops updating for a period of more than 20 business days.
For production and shipping related timelines please check the Past Events section on the Orders page.
Dreamship will communicate with merchants about any major delays from our carrier partners due to external factors (Covid-19, weather etc..) in the product catalog page of the Dreamship app. If your products are experiencing a shipping delay you will see “Carrier delays expected” on the catalog page. Carrier delays incur an additional 3-5 business days to normal delivery times.