Support Order Management
How long does it take for my order to ship?
Details on shipping times
Our production partners, located throughout the United States, offer multiple shipping services from a large network of carrier companies. Shipping times are given per item and are always best estimates. Shipping times are available in our product catalogue page in Dreamship app.
Though we do not guarantee exact shipping times, we will make sure to assist you if you are experiencing unusual delays. If a US domestic order is still in transit after 10 business days from the shipped date, please submit a ticket and we will review the issue. If an international order is still in transit after 4 weeks from the shipped date, please submit a ticket and our support team will review the issue.
Major Shipping Delays
Dreamship will communicate with merchants about any major delays from our carrier partners due to external factors (Covid-19, weather etc..) in the product catalog page of the Dreamship app. If your products are experiencing a major delay you will see “ Major delays expected” on this page.