Support Order Management
How long does it take for my order to ship?
Details on shipping times
Our production partners, located throughout the United States, offer multiple shipping services from a large network of carrier companies. Shipping times are given per item and are always best estimates. Shipping times are available in our product catalogue page in Dreamship app. This ensures transparency and allows you to plan accordingly.
Belows are our estimated delivery time for each shipping methods:
Economy: estimated 4-8 business days.
Ground: estimated 2-5 business days.
Express: estimated 2-4 business days.
Two-day: estimated 1-2 business days.
Dreamship will communicate with merchants about any major delays from our carrier partners due to external factors (Covid-19, weather etc..) in the product catalog page of the Dreamship app, community or daily support conversation.
Though we do not guarantee exact shipping times, we will make sure to assist you if you are experiencing unusual delays. Please find out more about our policies for shipping-related issue here.