Support Order Management
How long does it take for my order to ship?
Details on shipping times
Our production partners, located throughout the United States, offer multiple shipping services from a large network of carrier companies. Shipping times are given per item and are always best estimates. Shipping times are available in our product catalogue page in Dreamship app.
Though we do not guarantee exact shipping times, we will make sure to assist you if you are experiencing unusual delays.
If a US domestic order which shipped Express is still in transit after 6 business days from the shipped date or tracking does not update after 6 business days, please submit a ticket and we will review the issue.
If a US domestic order tracking number does not update after 10 business days from shipped date and shipped Economy, please submit a ticket and we will review the issue.
If an international order is still in transit after 20 business days from the shipped date, please submit a ticket and our support team will review the issue.
Dreamship will communicate with merchants about any major delays from our carrier partners due to external factors (Covid-19, weather etc..) in the product catalog page of the Dreamship app. If your products are experiencing a shipping delay you will see “Carrier delays expected” on the catalog page. Carrier delays incur an additional 3-5 business days to normal delivery times.