Support Order Management
International Shipping Information
FAQ & information on Dreamship's International Shipping Policy
How long does it take to ship internationally?
International shipping times usually range between 7 to 14 business days. More details are available per item in our product catalog page in the Dreamship app.
Who is responsible for paying customs and duties on a package?
Dreamship and its supplier networks ship packages DDU (Deliver Duty Unpaid). Import duties and taxes for international shipments may be due upon arrival in the destination country by the receiver. The payment value depends on the total value of the package and varies by country. Dreamship encourages sellers to be aware of these potential costs before offering international shipping as an option on their website.
Dreamship is not responsible for any duties and taxes paid before the package is delivered.
What if the tracking system shows the package is blocked in customs?
Shipments can be held up in customs to check that the contents of the package and the value of the goods were declared accurately. Dreamship’s logistics partners will attach proper documentation and customs declaration to any international package to make sure packages reach their final destination. Dreamship will not replace or issue a refund for packages that are delayed because they are held up in customs.
Does Dreamship ship to all countries?
Dreamship will not ship to the following countries:
Afghanistan
Antigua and Barbuda
Anguilla
Angola
Antarctica
American Samoa
Aland Islands
Azerbaijan
Burkina Faso
Bahrain
Burundi
Belarus
Benin
Brunei Darussalam
Bonaire, Sint Eustatius and Saba
Bouvet Island
Botswana
Cocos (Keeling) Islands
Congo, the Democratic Republic of the
Central African Republic
Congo
Cote d'Ivoire
Cook Islands
Cameroon
Curaçao
Christmas Island
Djibouti
Western Sahara
Eritrea
Ethiopia
Fiji
Falkland Islands (Malvinas)
Micronesia, Federated States of
Faroe Islands
Gabon
Ghana
Greenland
Gambia
Heard Island and McDonald Islands
Haiti
Isle of Man
British Indian Ocean Territory
Iraq
Iran, Islamic Republic of
Jordan
Kenya
Kyrgyzstan
Kiribati
Comoros
Korea, Democratic People's Republic of
Kuwait
Cayman Islands
Kazakhstan
Lebanon
Sri Lanka
Liberia
Lesotho
Northern Mariana Islands
Mauritania
Mauritius
Maldives
Malawi
Mozambique
Namibia
Niger
Norfolk Island
Nigeria
Nauru
Niue
Oman
French Polynesia
Papua New Guinea
Pakistan
Pitcairn
Palestine, State of
Palau
Qatar
Reunion island
Rwanda
Russia
Saudi Arabia
Solomon Islands
Seychelles
Sudan
Svalbard and Jan Mayen
Sierra Leone
San Marino
Somalia
Suriname
South Sudan
Sao Tome and Principe
Syrian Arab Republic
Swaziland
Turks and Caicos Islands
Chad
French Southern Territories
Togo
Tajikistan
Tokelau
Timor-Leste
Turkmenistan
Tonga
Trinidad and Tobago
Tuvalu
Tanzania, United Republic of
Ukraine
Uganda
Uzbekistan
Venezuela, Bolivarian Republic of
Vanuatu
Samoa
Yemen
Mayotte
Zambia